How can we help?

Help & FAQs

Getting Started

How do I create a Hello Glow account?

When you book service an account is automatically created for you.  Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account by clicking the the link here.

Do you service my area?

We service the North Atlanta area including; Alpharetta, Milton, Johns Creek, Roswell, Suwanee, Lawrenceville, Duluth, Peachtree Corners, Norcross, Dunwoody, Sandy Springs Marietta and Smyrna. If you’re in an area that isn’t listed call us and we’ll see what we can do for you.

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service. For a complete list of our standard and deep cleaning checklist click here.

How much will it cost?

Your price is based on the number of bedrooms and bathrooms in the home. Select the number of rooms and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.

Can I request special tasks or extras?

Of course you can. You are in control so if you have a special cleaner you want used or an item you want us to avoid just let us know when you book your service. We will pass your requests to the cleaner before arrival.

Manage Your Account

How do I log into my account?

You can log into your account at this link here

How do I change or reset my password?

You can submit a password change request on the customer login page here.

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my credit card?

Log into your account and update the card on file.  Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form on our website and schedule your appointment online.  You can also call us if you prefer to speak to someone on the phone.

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by entering your code at checkout. The system will automatically apply the code to your next appointment. Regrettably, you can not apply your coupon to past appointment that are already completed.

Trust & Safety

Can I trust my cleaning professional?

All of our cleaners are interviewed and pass a detailed background check. Only about 20% of the people that apply end up working as a Hello Glow certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away  (within 48 hours) and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Absolutely.  We run a detailed background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.